Krist’nah currently works as an apprentice Receptionist Administrator in our Outpatients Ophthalmology Clinic.
She chose to do an apprenticeship at CUH because it's a teaching hospital where she felt she could learn and achieve a lot. She thought that by doing an apprenticeship it would enable her to expand and broaden her skills whilst giving her more of an insight and experience in the NHS.
Krist’nah says that she receives the utmost support from CUH who take the time to teach and train her in her job role. She thinks it’s great that she is able to get hands on experience with practical, on the job training which allows her to apply what she learns in her everyday job role. She feels that getting hands on experience is invaluable and more engaging that traditional classroom learning.
Why do you think that CUH are a good employer for apprenticeships?
CUH offers extensive training programmes that cover both theoretical knowledge and practical skills, ensuring apprentices are well prepared for their roles. The hospital is committed to professional development of its staff and apprentices have access to various opportunities for career advancement and continuous learning. This allows them to gain experience in a wide range of medical and administrative areas, enhancing their versatility and employability.
CUH has a renowned reputation for its high standards of care and innovation in healthcare and being associated with such a prestigious institution can be a significant boost to an apprentice’s career.
What does a typical day look like and what do you enjoy about your role?
My role involves interacting/engaging with patients and staff and building a camaraderie between the two. I check in and admit patients, answering queries both face to face and on the phone, I make sure everything is up to date and fully stocked, and prepare lists so we are prepared for that week. I also contribute to patient care by ensuring a smooth service is received by them which can be very rewarding, especially when helping your colleagues.
I really enjoy coming into work and greeting all the patients and staff members.
What sorts of things do you do for the off the job learning aspect of your apprenticeship and does this involve attending college or is it all completed at work?
I meet regularly with my college tutor and am set tasks which I complete on my study day every week. This can involve research and completing assignments. I also complete internal on-line training courses, shadow other colleagues to get a broader picture of where my role fits in and I like to take on new responsibilities in the department.
I also have regular one-to-ones with my line manager as well as support sessions with a tutor, all of which help me to complete my off the job learning. I have one study day per week which I complete at home.
How have your department supported you within this apprenticeship?
My department has been a great support system during my apprenticeships. They've provided me with mentorship guidance and advice from experienced members of staff, supplying the necessary tools and materials to complete my tasks effectively. They’ve given constructive feedback on my work to help me improve and grow. My department has created a positive, supportive and encouraging work environment where I feel comfortable asking questions and for help if I need it.
What are your future intentions?
I would like to continue working at CUH.
What advice would you give to others who may be looking to take on an apprenticeship?
I’d say go for it, challenge yourself as it will give you more experience and skills you never thought you were capable of. By completing an apprenticeship it will not only open the door to many opportunities, it will give you connections in the industry to help you to improve and achieve your goals and prosper.
The main theme of this year’s National Apprenticeship Week is skills for life. What are the most important skills for life that you have developed and how has your apprenticeship training helped to build them?
The most important skill I have learnt is communication through the regular interactions I have with my colleagues and patients. I have also honed the ability to convey ideas clearly and listen effectively. Another skills I have learnt is time management – balancing my work, training, and personal life has taught me how to prioritise tasks and manage my time efficiently.