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Healthcare Support Workers

As a Healthcare Support Worker (HCSW), you will be a valued member of your team. Your focus will be on keeping patients at the centre of all we do, providing high quality care and living our Trust values: Together – Safe | Kind | Excellent.

Our Healthcare Support Workers fall into three groups: 

  • Healthcare Assistants (HCA) – this is the largest group of clinical support workers. HCAs provide assistance to nurses and doctors in wards and clinics across the Trust.
  • Theatre Support Workers (TSW) –  work alongside theatre staff before during and after operations.
  • Maternity Care Assistants (MCA) – work in the Rosie Maternity Hospital. The main focus of their role is around helping women before and after giving birth.

Whichever group you work in, you will live up to and promote our culture of compassionate care,built on care, compassion, competence, communication, courage and commitment.

Although it is hard work, you will be part of a supportive team. Our hospital could not run without our healthcare support workers. At CUH work hard to ensure that your role is rewarding and valued.

Sophie - Healthcare Support Worker

Sophie - Healthcare Support Worker

I became a HCSW as I wanted to make a difference to patients and their relatives – I think this was strongly influenced by my friend being poorly as a child, seeing her like that made me realise that I wanted to make a difference to people and help them when they are most in need.

I chose to work at CUH as it is my local hospital, but also offers many different opportunities that will help me in the future to become a registered nurse.

One of the things I enjoy the most about being a HCSW is being able to see a patient getting better. Seeing a patient from being very unwell, to then being discharged once better is one of the most rewarding things about this job.

For people who want to become a HCSW my advice would be to do it! It is one of the world’s most rewarding jobs.

Eloise - Healthcare Support Worker and Nursing Apprentice

Eloise - Healthcare Support Worker and Nursing Apprentice

I heard about the Nursing Apprenticeship Programme at Addenbrooke’s whilst I was studying at Long Road Sixth Form College. I knew that I wanted to work in healthcare, but before I committed to a career in nursing I thought it would be a good idea to get some experience of working in a clinical environment, to ensure that it was something I definitely wanted to pursue. After a year of being a healthcare support worker I applied for the NAP (Nursing Apprenticeship Programme).

Being a HCSW/NAP means that I am constantly open to learning. 

When working a shift as a HCSW I look for any opportunity which will help me to learn and develop, knowing that I am always supported by my colleagues on the ward. I enjoy seeing the way the ward is run from a different perspective when on my placement days.

I picked CUH as my place of work because it was conveniently located and had really good links with my sixth form college.   I was also very impressed by the recruitment and apprenticeship teams when I came to find out more about nursing at one of the Trust open day events. I knew that CUH was a teaching hospital and that I would be provided with great support and different learning opportunities.

For someone starting their nursing apprenticeship, I would say don’t forget to ask questions. This is the beauty of doing an apprenticeship, you have the opportunity to be constantly learning.