Administration and corporate services

We are a diverse and friendly team of 90 dedicated and highly motivated finance professionals. As a finance team, we form an intrinsic part of the delivery of efficient and delay free patient care; ensuring that patient experience in our hospital is the best it can be. We take pride in our forecasts, budgets and active business partnering. We also ensure that the hospital does not run out of money and that all our people are paid on time.

As a team, we look after in excess of £900m of income and expenditure in any given financial year and oversee major projects from a finance perspective.

Our diverse international team has a wealth of backgrounds and qualifications and we have specialists dealing with Financial Management, Financial Accounts, Payroll, Accounts Payable, Accounts Receivable, Research & Development Finance, Income & Commissioning and Finance Systems Support.

"It’s nice to work with such a diverse group of people. I enjoy being involved with the finances for clinical trials, which could one day, save lives." Gemma - Management Accountant

We are keen to develop our people and offer study contracts and support professional accountancy qualifications. We are currently supporting members of staff studying for CIMA, ACCA and AAT. We would also support CIPFA and ACA.

We also offer continued professional development (CPD) and support our staff with their wider professional development (such as several Future Focused Finance schemes). We are an accredited employer for CIPFA CPD.

The types of roles we cover within Finance:

• Head of Finance (this can be for a division, or for a corporate area)
• Financial Controller
• Head of Projects
• Head of Capital
• Associate Director of Financial Management
• Deputy Head of Finance (this can be for a division, or for a corporate area)
• Senior Management Accountant (this can be for a division, or for a corporate area)
• Management Accountant (this can be for a division, or for a corporate area)
• Assistant Management Accountant (this can be for a division, or for a corporate area)
• Income Analyst
• Income Manager
• Commissioning Manager
• Credit Controller
• Financial Accountant
• Assistant Financial Accountant

We are a friendly office arranging social and charitable activities throughout the year and also volunteer across the Trust (for example, we participate in taking treats out to the Children’s Ward at Halloween (opens in a new tab)).

"I look forward to coming to work every day because I get to work with a team that has a strong sense of purpose and takes great pride in its dedication to the NHS." Lore - Associate Director of Financial Management

We are a diverse and friendly team of 40 dedicated and highly motivated Contact Centre professionals. As a Contact Centre team, we form an intrinsic part of the delivery of efficient patient care; ensuring a first class staff and patient experience when calling Addenbrookes Hospital. We take pride in the service we deliver 24 hours a day, 7 days a week to our 1.2 million callers a year. We serve over 11,000 Trust staff, and the thousands of patients and visitors that require our assistance.

Working in the Contact Centre, our agents can handle up to 400 calls a day, which include logging maintenance calls, booking on emergency bloods, helping relatives to find information on their loved ones and co-ordinating the pager devices used by clinicians. We also manage the public reception desks in both Addenbrooke’s Hospital and the Treatment Centre.

If that wasn’t enough, we receive and coordinate the response to the emergency calls in both Addenbrooke’s and the Rosie Hospital, which can range from cardiac arrests, fire incidents, missing patients and all major incidents.

Our Contact Centre Agents work a range of shifts across a rotating pattern to ensure we are available when needed. We offer a comprehensive agent training programme to equip the team for the fast-paced environment. Not every call to the centre is entirely straightforward, and no two are exactly the same. Each customer has a different set of expectations; patients can be anxious, and are always treated with kindness as we point them in right direction. Likewise with hospital colleagues, who might need guidance in the most efficient way possible. Our agents hold vast amounts of information on the hospital and use this information together with their knowledge to effectively answer queries or route a call.

Contact Centre Roles include:

• Contact Centre Agents
• Contact Centre Apprentice
• Contact Centre Shift Leaders
• Contact Centre Training and Quality Coordinators

"I love customer service and I love helping and talking to people. It’s really rewarding knowing you’ve helped someone. It’s not just a switchboard, it’s much more than that. You have to be able to deal with pressure. It’s very calm here – until there’s an emergency and then we jump into action!" Regina Brown - Contact Centre Agent